Frequently Asked Questions
Everything you need to know to prepare for your visit and feel completely at ease.
FAQ
Your Questions, Answered
What should I do before my appointment?
We recommend arriving 10–15 minutes early to relax and enjoy a cup of tea in our lounge. Please avoid heavy meals, alcohol, and caffeine prior to your visit for the best experience.
What should I wear during my treatment?
We provide plush robes and slippers for your comfort. You may undress to your level of comfort, as our therapists ensure your privacy and modesty at all times.
Can I customize my treatment?
Yes, our therapists discuss your needs during the initial consultation to tailor the pressure, focus areas, and aromatherapy scents to your preference.
What is your cancellation policy?
We kindly request 24 hours' notice for cancellations to avoid a partial charge of the service fee.
Do you offer gift cards?
Yes, gift certificates are available for purchase online and in-person at our reception desk.
Are gratuities included?
Gratuities are not included but are greatly appreciated as a gesture of thanks for your therapist's care.
Is there parking available?
Complimentary parking is available in our private lot and throughout the River Arts District.
What if I have a medical condition or injury?
Please inform us during booking or at arrival. Many of our treatments can be adapted, though some medical conditions may require a doctor's release.
Do you offer couple’s treatments?
Yes, we have a dedicated couple's suite where you can enjoy side-by-side restorative treatments.
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Easy parking • Steps from the river