Frequently Asked Questions
Everything you need to know to prepare for your visit and feel completely at ease.
FAQ
Your Questions, Answered
What should I do before my appointment?
We recommend arriving 10–15 minutes early to relax and enjoy a cup of tea in our lounge. Please avoid heavy meals, alcohol, and caffeine prior to your visit for the best experience.
What should I wear during my treatment?
We provide professional robes and linens for all treatments. You are welcome to wear comfortable clothing or use our provided attire to ensure maximum relaxation.
Can I customize my treatment?
Yes, our therapists work with you at the start of every session to tailor the pressure and focus areas to your specific needs.
What is your cancellation policy?
We kindly request 24 hours notice for any cancellations or rescheduling to avoid a cancellation fee.
Do you offer gift cards?
Yes, gift certificates are available for purchase online or at our reception desk.
Are gratuities included?
Gratuities are not included but are greatly appreciated as a gesture of thanks for your therapist.
Is there parking available?
Complimentary parking is available directly in front of our studio and within the River Arts District.
What if I have a medical condition or injury?
Please notify us during booking or upon arrival so we can ensure your treatment is safe and therapeutic for your condition.
Do you offer couple’s treatments?
We offer select side-by-side experiences. Please contact us to check availability for our couple's suites.
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Easy parking • Steps from the river