Frequently Asked Questions
Everything you need to know to prepare for your visit and feel completely at ease.
FAQ
Your Questions, Answered
What should I do before my appointment?
We recommend arriving 10–15 minutes early to relax and enjoy a cup of tea in our lounge. Please avoid heavy meals, alcohol, and caffeine prior to your visit for the best experience.
What should I wear during my treatment?
We provide comfortable robes and linens. You may wear whatever makes you feel most relaxed, as our practitioners ensure your privacy and comfort at all times.
Can I customize my treatment?
Absolutely. Every ritual is tailored to your specific needs during your initial consultation to ensure maximum restoration.
What is your cancellation policy?
We kindly ask for 24 hours notice for any cancellations to allow other guests to book the available time.
Do you offer gift cards?
Yes, gift certificates are available for purchase online or in-person at our reception desk.
Are gratuities included?
Gratuities are not included but are always appreciated as a gesture of gratitude for your therapist's care.
Is there parking available?
Complimentary parking is available in our designated lot and throughout the River Arts District.
What if I have a medical condition or injury?
Please notify us during booking. Most treatments can be adapted, though some medical conditions may require a physician's clearance.
Do you offer couple’s treatments?
We offer a selection of side-by-side rituals in our dedicated couples suite for a shared wellness experience.
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Easy parking • Steps from the river