Frequently Asked Questions
Everything you need to know to prepare for your visit and feel completely at ease.
FAQ
Your Questions, Answered
What should I do before my appointment?
We recommend arriving 10–15 minutes early to relax and enjoy a cup of tea in our lounge. Please avoid heavy meals, alcohol, and caffeine prior to your visit for the best experience.
What should I wear during my treatment?
We provide plush robes and linens for all treatments. You are welcome to wear comfortable clothing, but we suggest avoiding restrictive garments to ensure total relaxation.
Can I customize my treatment?
Absolutely. Your therapist will conduct a brief consultation before each ritual to tailor the pressure, focus areas, and botanical blends to your specific needs.
What is your cancellation policy?
We kindly ask for 24 hours' notice for any cancellations or rescheduling requests. Appointments cancelled with less than 24 hours' notice may be subject to a fee.
Do you offer gift cards?
Yes, we offer both physical and digital gift certificates, perfect for sharing the gift of wellness with loved ones.
Are gratuities included?
Gratuities are not included in the service price but are greatly appreciated. You may add them at checkout or provide them to your practitioner.
Is there parking available?
Complimentary parking is available in our dedicated lot and throughout the River Arts District neighborhood.
What if I have a medical condition or injury?
Please notify us during booking or upon arrival. Our practitioners are trained in therapeutic modifications, but some conditions may require a physician's note.
Do you offer couple’s treatments?
Yes, we have dedicated sanctuary rooms designed for side-by-side rituals for couples or close friends.
VISIT US
We'd Love to Hear From You
(828) 555-0136
54 Haywood Road, Asheville, NC 28801
Hours
Easy parking • Steps from the river